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PRIVACY POLICY
Cloudmon Technologies processes personal data as part of its business operations, primarily when potential customers submit information through our website. We are committed to protecting your data and ensuring compliance with applicable data protection laws, including the GDPR.
This Privacy Statement explains what data we collect, how and why we use it, and the rights you have regarding your personal information.
Clarification of Terms and Roles
In this Privacy Statement:
“You” refers to the individual whose personal data is being processed (the data subject).
“Data processors” are third parties that process personal data on our behalf.
Cloudmon Technologies acts as the data controller, meaning we determine how and why your personal data is processed and ensure it is protected in accordance with applicable laws.
Personal data refers to any information that can identify an individual. We may process standard personal data such as your name, job title, business address, phone number, and email address.
We may also collect technical data including IP address, IP organization, browser type, pages visited, and geographic location. This information may be collected through technologies such as cookies. For more details, please refer to our Cookie Declaration.
We do not process sensitive personal data.
We use personal data for the following purposes:
To operate, maintain, and improve our business
To provide customer support and respond to service requests
To inform you about product updates and software releases
To perform marketing and sales analysis
To conduct direct marketing and outreach
To identify potential business opportunities
To send newsletters and marketing communications
To run marketing campaigns, including email and phone outreach
2.2 Storage Location
Personal data may be stored in: Singapore
2.3 Data Retention
We retain personal data only for as long as necessary to fulfill the purposes outlined above and as permitted by law. You may request deletion of your data at any time, and we will erase it in accordance with applicable regulations.
You have the following rights regarding your personal data:
Right to access:
You may request confirmation of whether we process your data and receive details about the categories, purpose, retention period, and any third parties involved.
Right to be forgotten:
You may request deletion of your personal data. While active data will be deleted promptly, some residual copies may remain temporarily in backup systems and will be removed as soon as reasonably possible.
Right to withdraw consen:
You may withdraw your consent at any time by contacting us.
Right to rectification:
You may request correction or completion of inaccurate or incomplete data.
Right to data portability:
You may request a copy of your data in a format that allows transfer to another service provider.
To exercise any of these rights, please contact us at support@cloudmon.ai.
3.1 Renewing Cloudmon Services
Send an email to support@cloudmon.ai
Use the subject line: Service Renewal Request – Cloudmon
Include your registered email address and relevant account details
Process timeline:
Acknowledgment within 48 hours
Renewal details and next steps will be shared by our support team
Confirmation will be provided once the renewal is completed
We may update this Privacy Statement at any time if required to reflect personal data protection laws or changes in our practices of processing your personal data, or other factors. If we make any substantial changes, we will inform you of this by reasonable means. This Privacy Statement is dated August 16, 2024 and can be found on our website: cloudmon.ai/privacy-policy.
This End User Agreement outlines the terms governing your access to and use of our platform, services, and applications. By using our services, you agree to comply with these terms, which are designed to ensure a secure, fair, and reliable experience for all users. This section should be read alongside our Privacy Policy, as it explains how user responsibilities align with how we collect, use, and protect personal data. Continued use of the platform constitutes your acceptance of these terms. Click below to read the full End User Agreement.
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