A retailer of consumer goods, faced challenges in reaping the benefits of its digital transformation efforts. They had invested in state-of the-art facilities at their stores across the country and had begun offering their customers the option of online shopping.
Their IT infrastructure included cloud services, virtualized servers in private data center and network connectivity using high speed networks.
Though the company invested in a reliable IT infrastructure with the goal of ensuring business productivity, the IT team however faced challenges as the company rolled-out their enhanced facilities:
Failures and erratic performance of their billing application occurred during peak-sale season, leading to loss of customer confidence and lower sales
Increasing number of trouble tickets were received from its users, despite having made investments in IT infrastructure upgrades
Finger pointing between different IT teams led to frequent hand-offs between them
Cloudmon platform and its benefits
After the IT team began searching for a solution that would help it address the challenges, they short-listed a few monitoring tools and finally decided on Cloudmon.
“Deployment of Cloudmon was a straight- forward process and it did not take our team any time to become comfortable with it,” said the IT head at the company.
“We began seeing the benefits of Cloudmon quickly, as our IT team began receiving alerts of potential failures occurring in cloud instances, servers and networks. This helped IT to be aware of problems before users could complain and thus be pro-active in resolving them. Over a period of time, this resulted in higher mean time between failures (MTBF) and lower mean time to repair (MTTR).”
“Cloudmon is a unified IT observability platform with excellent root cause analysis (RCA), with drill-downs possible when one clicks on the specific alert, down to the level of resources, processes, usage trends etc.”
Quick Overview of Cloudmon
Application Availability Monitoring
Cloudmon monitors the availability of business applications and easily determine the cause when such applications are slow or not available – whether it is application slowness or the network. And for business-critical applications, Cloudmon supports monitoring at high frequency of upto 1 second.
Network monitoring
Cloudmon monitors LANs and WAN connecting to application endpoints with its synthetic monitoring capabilities, without the need for additional tools. Cloudmon measures availability, loss, response time and jitter and provides hop by hop visibility of these parameters to aid in fast trouble-shooting.
Server monitoring
Cloudmon monitors the health and performance of servers by tracking more than 100 metrics ranging from physical parameters (CPU, memory, disk etc.), hypervisor metrics, virtual machine (VM) metrics as well as parameters relating to public cloud (instances, IPs, Availability Zone etc.) and Docker containers.
Auto-remediation
Cloudmon supports auto -remediation for well known problems, where the solution steps are supported through ready to run scripts . This help s in greatly reducing the effort of IT teams.
Integration with ITSM tools
Cloudmon be integrated with a wide variety of ITSM tools for automatically raising tickets. Cloudmon supports Slack, Teams and many popular help desk tools such as Zoho Desk.
Cloudmon Overview
Cloudmon provides a unified IT observability with proactive monitoring of applications, servers, networks and end-points across cloud and on-premises, results in fewer trouble tickets and better service levels, at lower costs.
KEY FEATURES
Digital Experience Monitoring
Performance monitoring of end user devices, Wi-Fi, LAN, WAN health and network path
Monitoring of application response times of business applications
Branch site level monitoring and hop-by-hop troubleshooting capabilities.
Network Monitoring
Automate network discovery and view topology of the network.
Track the health and performance of network devices.
Monitor health and performance of LANs and WANs and obtain path-tracing with hop-by-hop metrics.
Network Traffic Flow Monitoring
Track network flow and bandwidth usage from users and multiple geographic locations.
Analyze usage trends by top users, application and domains.
Analyze by internal and external traffic.
Server and Virtualization Monitoring
Observe the health and performance of servers and their operating systems and processes.
Observe health and performance of Hyper-V, VMware (vCenter, ESXi, Cluster, Resource pool and Datastore).
Observe the health and performance of virtual machines and dockers.
Syslog Monitoring
Automatically capture system logs from your infrastructure.
Analyze log data with flexible searching and filtering options.
Set alarm rules and get notifications on critical log events and anomalies.
Desktop Monitoring
Observe the health and performance of remote laptops and desktops and their operating system.
Track the health and performance of processes running and the usage of system resources.
Perform remote execution of runbooks on laptops and desktops.
About Cloudmon
Cloudmon is developed by Veryx Technologies, a trusted global provider of innovative networking and cloud solution for enterprises, network service providers, and network equipment vendors for over two decades. Veryx offers solutions for IT observability, network visibility, network testing, and device testing applications. Cloudmon is recognized as a notable vendor in 2023 Gartner’s Market Guide for Infrastructure Monitoring Tools.
Bharati Vilas, II Floor, 26B Jawaharlal Nehru Road Ekkatuthangal, Chennai 600032 INDIA
Phone: +91 (44) 6677 2200
UAE
Suite 111, Red Avenue Building, Al Gharhoud, Dubai, United Arab Emirates
Phone: +971 4 268 8545
The Challenge
A healthcare support services organization was offering its services for global healthcare majors in the areas such as patient access, transcriptions and billing. The company’s stated goal was to offer their healthcare customers the benefits of their expertise in transforming their operations.
The company’s customer facing teams were distributed globally in order to provide the necessary diversity and resiliency required for supporting large customers. Hence while many of these agents operated out of local regional offices, many others worked from their home locations.
The company’s IT team faced a huge backlog of trouble-tickets
Failures and erratic performance of applications faced by remote teams of specific branch locations led to loss of productivity and lowered customer satisfaction.
Team managers found it difficult to manage and track WFH agents’ productivity effectively.
Cloudmon platform and its benefits
When the IT team deployed Cloudmon, they were able use its digital experience monitoring (DEM) feature to get a summary dashboard view of application performance scores at each location and user. Based on alerts received, they could proactively determine the root cause of the problems easily, often even before users raised trouble tickets.
“Deployment of DEM capability enabled us to get immediate near-real-time visibility of all branch locations and agents’ digital experience,” said the IT manager at the company.
“We began seeing the benefits of Cloudmon quickly, as our team was alerted whenever users experienced KPIs issues and thus be pro-active in resolving them. And in cases when users raised trouble-tickets, we could resolve them quickly because of extensive drill-down capabilities. Thus, we experienced higher mean time between failures (MTBF) and lower mean time to repair (MTTR).
“Cloudmon is a unified IT observability platform that provides excellent visibility of application performance experienced at individual branch sites or users, with drill-downs possible to know whether the problem is with the application, WAN link, router or WiFi.”
Quick Overview of Cloudmon
User-level Application Performance Monitoring
DEM monitors the performance of business applications being experienced at all the user devices across the organization, in real-time. Thus, IT teams can be proactive to know and remediate problems which users are facing, even before users raise trouble- tickets.
Site-level digital experience monitoring
DEM monitors the performance of business applications being experienced at the organization’s branch sites, in real-time. Thus, IT teams can be proactive to know and remediate problems which at faced at branch sites, depending on whether the problem is with the application, WAN link connecting to the branch, branch router or WiFi.
Application-based user digital experience monitoring
DEM provides drill- downs to know application- based performance metrics at the user-level without need for additional tools. It provides hop-by-hop visibility that aids in fast trouble-shooting – and know whether the problem is with the application, WAN, router, WiFi or the user device.
Integration with ITSM tools
Cloudmon be integrated with a wide variety of ITSM tools for automatically raising tickets. Cloudmon supports Zoho Desk, Slack, Teams and many popular help desk tools.
Cloudmon Overview
Cloudmon provides a unified view of IT with proactive monitoring of IT infrastructure, network visibility and application experience, across cloud and on-premises, results in fewer trouble tickets and better service levels, at lower costs.
KEY FEATURES
Digital Experience Monitoring
Performance monitoring of end user devices, Wi-Fi, LAN, WAN health and network path
Monitoring of application response times of business applications
Branch site level monitoring and hop-by-hop troubleshooting capabilities.
Network Monitoring
Automate network discovery and view topology of the network.
Track the health and performance of network devices.
Monitor health and performance of LANs and WANs and obtain
path-tracing with hop-by-hop metrics.
Network Traffic Flow Monitoring
Track network flow and bandwidth usage from users and
multiple geographic locations.
Analyze usage trends by top users, application and domains.
Analyze by internal and external traffic.
Server and Virtualization Monitoring
Observe the health and performance of servers and their operating systems and processes.
Observe health and performance of Hyper-V, VMware (vCenter, ESXi, Cluster, Resource pool and Datastore).
Observe the health and performance of virtual machines and dockers.
Syslog Monitoring
Automatically capture system logs from your infrastructure.
Analyze log data with flexible searching and filtering options.
Set alarm rules and get notifications on critical log events and
anomalies.
Desktop Monitoring
Observe the health and performance of remote laptops and
desktops and their operating system.
Track the health and performance of processes running and the
usage of system resources.
Perform remote execution of runbooks on laptops and desktops.
About Cloudmon
Cloudmon is developed by Veryx Technologies, a trusted global provider of innovative networking and cloud solution for enterprises, network service providers, and network equipment vendors for over two decades. Veryx offers solutions for IT observability, network visibility, network testing, and device testing applications. Cloudmon is recognized as a notable vendor in 2023 Gartner’s Market Guide for Infrastructure Monitoring Tools.
Bharati Vilas, II Floor, 26B Jawaharlal Nehru Road Ekkatuthangal, Chennai 600032 INDIA
Phone: +91 (44) 6677 2200
UAE
Suite 111, Red Avenue Building, Al Gharhoud, Dubai, United Arab Emirates
Phone: +971 4 268 8545
The Challenge
A financial services organization had made substantial investments in upgrading their IT infrastructure across all their branch locations. Their goal was to offer customers better experiences regardless of whether they visited their branch locations physically or accessed their applications online.
The company’s branch locations now provided both self-help kiosks, as well as full-service counters. These branch sites were connected through upgraded wide area network (WAN) links to their primary data center location.
After an initial soft launch of these improved facilities was made in a set of branches, the IT team faced a new challenge – they were getting a lot of trouble-tickets from branch locations:
Failures and erratic performance of their self-help kiosk applications occurred during peak-office times, leading to loss of customer confidence and increased queues at full-service counters.
The resident IT help desk engineers at the branch locations were unable to help much in resolving the issues.
Cloudmon platform and its benefits
The IT team evaluated a number of tools to evaluate how they could help solve their problem. They chose Cloudmon, as it helped determine the root cause of the problems easily. Later, they deployed the product at all their branches.
“Deployment of Veryx Cloudmon was rapid and our team was comfortable using it in no time,” said the IT head at the company
“We began seeing the benefits of Cloudmon digital experience monitoring (DEM) feature quickly, as our IT team at the datacenter had full visibility of application performance experience of users in the branch locations. It helped us to know the problems that are causing performance issues and be pro-active in resolving them. And in cases when users raised trouble-tickets, we could resolve them quickly. Thus, we experienced higher mean time between failures (MTBF) and mean time to repair (MTTR).”
“Cloudmon is a unified IT observability platform that gives excellent visibility of application performance experienced at individual branch sites or users, with drill-downs possible to know whether the problem is with the application, WAN link, router or WiFi.”
Quick Overview of Cloudmon
User-level Application Performance Monitoring
DEM monitors the performance of business applications being experienced at all the user devices across the organization, in real-time. Thus, IT teams can be proactive to know and remediate problems which users are facing, even before users raise trouble- tickets.
Site-level digital experience monitoring
DEM monitors the performance of business applications being experienced at the organization’s branch sites, in real-time. Thus, IT teams can be proactive to know and remediate problems which at faced at branch sites, depending on whether the problem is with the application, WAN link connecting to the branch, branch router or WiFi.
Application-based user digital experience monitoring
DEM provides drill- downs to know application- based performance metrics at the user-level without need for additional tools. It provides hop-by-hop visibility that aids in fast trouble-shooting – and know whether the problem is with the application, WAN, router, WiFi or the user device.
Integration with ITSM tools
Cloudmon be integrated with a wide variety of ITSM tools for automatically raising tickets. Cloudmon supports Zoho Desk, Slack, Teams and many popular help desk tools.
Cloudmon Overview
Cloudmon provides a unified view of IT with proactive monitoring of IT infrastructure, network visibility and application experience, across cloud and on-premises, results in fewer trouble tickets and better service levels, at lower costs.
KEY FEATURES
Digital Experience Monitoring
Performance monitoring of end user devices, Wi-Fi, LAN, WAN health and network path
Monitoring of application response times of business applications
Branch site level monitoring and hop-by-hop troubleshooting capabilities.
Network Monitoring
Automate network discovery and view topology of the network.
Track the health and performance of network devices.
Monitor health and performance of LANs and WANs and obtain path-tracing with hop-by-hop metrics.
Network Traffic Flow Monitoring
Track network flow and bandwidth usage from users and multiple geographic locations.
Analyze usage trends by top users, application and domains.
Analyze by internal and external traffic.
Server and Virtualization Monitoring
Observe the health and performance of servers and their operating systems and processes.
Observe health and performance of Hyper-V, VMware (vCenter, ESXi, Cluster, Resource pool and Datastore).
Observe the health and performance of virtual machines and dockers.
Syslog Monitoring
Automatically capture system logs from your infrastructure.
Analyze log data with flexible searching and filtering options.
Set alarm rules and get notifications on critical log events and anomalies.
Desktop Monitoring
Observe the health and performance of remote laptops and desktops and their operating system.
Track the health and performance of processes running and the usage of system resources.
Perform remote execution of runbooks on laptops and desktops.
About Cloudmon
Cloudmon is developed by Veryx Technologies, a trusted global provider of innovative networking and cloud solution for enterprises, network service providers, and network equipment vendors for over two decades. Veryx offers solutions for IT observability, network visibility, network testing, and device testing applications. Cloudmon is recognized as a notable vendor in 2023 Gartner’s Market Guide for
Infrastructure Monitoring Tools.
Bharati Vilas, II Floor, 26B Jawaharlal Nehru Road Ekkatuthangal, Chennai 600032 INDIA
Phone: +91 (44) 6677 2200
UAE
Suite 111, Red Avenue Building, Al Gharhoud, Dubai, United Arab Emirates
Phone: +971 4 268 8545
The Challenge
A technology services software company with offices in 3 international and 5 domestic locations, desired to ensure consistent and seamless access to their network services across its locations. They had increased the bandwidth at many of their sites, especially since some of their applications needed high performance infrastructure.
Their IT infrastructure included cloud services, on-premise virtualized servers and network connectivity using high speed networks.
Though the company invested in a reliable IT infrastructure with the goal of ensuring business productivity, the IT team however faced challenges as the company rolled-out their enhanced facilities:
Failures and erratic performance of their business applications occurred during peak-hours, leading to loss of productivity
Higher number of trouble tickets were received from users, despite having made investments in IT infrastructure upgrades
Finger pointing between different IT teams led to frequent hand-offs between them
Cloudmon platform and its benefits
After the IT team began searching for a solution that would help gain visibility of their network traffic. They decided to deploy Veryx Cloudmon.
“Deployment of Veryx Cloudmon provided us immediate visibility of the network, resulting in improved confidence in knowing and managing our network” said the IT head at the company. “We no longer have to monitor each individual firewall and network switch.”
“We began seeing the benefits of Cloudmon quickly, as our IT team began receiving alerts of potential failures. This helped us to be aware of problems before our users could complain and be pro-active in resolving them. Thus, over time we experienced higher mean time between failures (MTBF) and mean time to repair (MTTR).”
“Cloudmon is a unified IT observability platform that provides excellent root cause analysis (RCA), with drill-downs possible when one clicks on the specific alert, down to the level of bandwidth utilization, protocols, applications, users etc.”
Quick Overview of Cloudmon for Network Monitoring
Performance
Cloudmon monitors LANs and WAN connecting to application endpoints with its synthetic monitoring capabilities, without the need for additional tools. Cloudmon measures availability, loss, response time and jitter and provides hop-by-hop visibility of these parameters to aid in fast trouble-shooting
Top Users
Cloudmon monitors the traffic and shows how much traffic traversing to and from specific users, over various time-periods. This could indicate that traffic from some users are possibly starving business-critical applications of the needed bandwidth.
Top Conversations
Cloudmon monitors traffic at user level and provides deep insight into usage patterns, whether regarding applications, bandwidth, conversations etc.
Bandwidth usage
Cloudmon provides deep insight into bandwidth usage across users, applications, conversations etc determined from different points in the network
Integration with ITSM tools
Cloudmon can be integrated with a wide variety of ITSM tools for automatically raising tickets. Cloudmon supports Slack, Teams and many popular help desk tools such as Zoho Desk.
Cloudmon Overview
Cloudmon provides a unified IT observability with proactive monitoring of applications, servers, networks and end-points across cloud and on-premises, results in fewer trouble tickets and better service levels, at lower costs.
KEY FEATURES
Digital Experience Monitoring
Performance monitoring of end user devices, Wi-Fi, LAN, WAN health and network path
Monitoring of application response times of business applications
Branch site level monitoring and hop-by-hop troubleshooting capabilities.
Network Monitoring
Automate network discovery and view topology of the network.
Track the health and performance of network devices.
Monitor health and performance of LANs and WANs and obtain path-tracing with hop-by-hop metrics.
Network Traffic Flow Monitoring
Track network flow and bandwidth usage from users and multiple geographic locations.
Analyze usage trends by top users, application and domains.
Analyze by internal and external traffic.
Server and Virtualization Monitoring
Observe the health and performance of servers and their operating systems and processes.
Observe health and performance of Hyper-V, VMware (vCenter, ESXi, Cluster, Resource pool and Datastore).
Observe the health and performance of virtual machines and dockers.
Syslog Monitoring
Automatically capture system logs from your infrastructure.
Analyze log data with flexible searching and filtering options.
Set alarm rules and get notifications on critical log events and anomalies.
Desktop Monitoring
Observe the health and performance of remote laptops and desktops and their operating system.
Track the health and performance of processes running and the usage of system resources.
Perform remote execution of runbooks on laptops and desktops.
About Cloudmon
Cloudmon is developed by Veryx Technologies, a trusted global provider of innovative networking and cloud solution for enterprises, network service providers, and network equipment vendors for over two decades. Veryx offers solutions for IT observability, network visibility, network testing, and device testing applications. Cloudmon is recognized as a notable vendor in 2023 Gartner’s Market Guide for Infrastructure Monitoring Tools.
